Service Agreement
By using FalconPay services, you agree to these Terms together with the Merchant Services Agreement (MSA) executed between your entity and FalconPay. Our services are provided exclusively to licensed businesses and financial institutions — not to individual consumers. Use of the service without a valid MSA is not authorised.
Eligibility
To use FalconPay you must be a legally registered entity in a supported jurisdiction, with verified beneficial ownership, valid operational licences for your industry (where applicable — gaming, financial services, crypto), and a clean screening profile against sanctions and politically exposed person lists.
Acceptable Use
Services must be used in compliance with all applicable laws in the jurisdictions where you operate and where your customers are located. The following activities are strictly prohibited and grounds for immediate termination:
- Fraud, money laundering, terrorist financing, and sanctions evasion.
- Transactions for goods or services that are illegal in the customer's or merchant's jurisdiction.
- Unlicensed gambling or gaming activity where a licence is required.
- Transaction laundering (processing transactions for third parties not disclosed in your MSA).
- Attempted circumvention of card scheme rules, AML controls, or acquirer policies.
Availability and SLA
We commit to 99.98% uptime measured monthly, excluding scheduled maintenance. Scheduled maintenance is communicated at least 48 hours in advance through our status page and direct email notification to account technical contacts. Incident response SLAs are defined in your MSA.
Fees and Settlement
Fees, settlement currency, settlement frequency, and any applicable reserve terms are specified in your MSA. Settlements are processed on the commercial terms agreed at onboarding and disclosed transparently on every settlement report. Rate changes require prior written notice per your MSA.
Data and Security
Your use of the service is subject to our Privacy Policy, Security page, and the data-processing terms in your MSA. You are responsible for the security of your own credentials and for reporting any suspected compromise immediately.
Compliance Obligations
You agree to cooperate with KYC refresh requests, AML reviews, transaction monitoring enquiries, and regulatory audits. Material changes to your business — ownership, vertical, volume, target markets — must be notified to us in advance where practicable and promptly where not.
Liability
Our liability under this agreement is limited to direct damages as specified in your MSA. We exclude liability for indirect, consequential, or special damages to the extent permitted by law. Nothing in these Terms limits liability that cannot lawfully be limited (fraud, wilful misconduct, and analogous carve-outs).
Suspension and Termination
We may suspend or terminate services with notice where required by contract, immediately where required by law, card scheme rules, or genuine fraud or compliance risk. You may terminate on the notice period specified in your MSA. On termination, residual settlement and reserve arrangements apply as set out in your MSA.
Changes to Terms
Material changes to these Terms are communicated directly to account holders with the notice period required by your MSA or by law, whichever is longer. Non-material updates (typos, clarifications, reference updates) are reflected in the "last updated" date above.
Governing Law
These Terms and the MSA are governed by the law specified in your MSA. Disputes are resolved in the forum specified there.
Questions about these Terms: [email protected]